Case against poor service of Nepal Telecom

One day after Nepal Telecom (NT) announced that it is launching a new system to make telecom service more effective, a public interest litigation (PIL) was filed at the Supreme Court on Wednesday against NT expressing discontent over the mobile services.

Advocates Hari Bahadur Mainali and Shreedhar Dakhusi filed the PIL accusing the NT of levying unreasonable charges from its customers and failing to give proper services. There are problems like network failure, disruption of connection at the time of conversation, low and unclear voices, unnecessary line cut-off, busy network and so on.

Arguing that the NT had been exploiting its clients both economically and psychologically by failing to render efficient services and taking advantage of the customers’ craze to possess a mobile set, the petitioners have demanded that the court issue an order to the NT to form a committee to study the existing shortcomings in the services.

NT on Tuesday announced that it is replacing the existing mobile phone system with a new system supported by the General Packet Radio System (GPRS) technology, allowing the use of the Internet, e-mail, and sending and receiving of Multi-media Messaging System (MMS) from mobile phones. nepalnews.com pb Nov 17 05