The Indira Gandhi International Airport in the Indian capital New Delhi has initiated improvements after an opinion article posted on Nepalnews complained of bad treatment to Nepali passengers at the airport.

The Quality and Service Delivery Department of the airport also expressed “deep regret” to the unpleasant experiences of the passengers as mentioned by Nepalnews Guest Columnist Dr Sanjaya Gajurel, a Nepali computational scientist based in the US, in his article “Plight of a Nepali at Indian Transit” published last month.

“We have gone through the issues raised by Dr. Sanjaya Gajurel and the unpleasant experience at IGI Airport, New Delhi is deeply regretted,” said a letter from the IGI’s Public Grievances Office, which was addressed to the heads of the concerned departments of the airport.

Previously, Asst. General Manager O.P Chamoli, had written to the Under Secretary of the Ministry of Civil Aviation, Oma Nanda, and other concerned officials, “It is requested to examine/investigate the matter in detail on priority and send your reply to the complainant directly under the intimation of this office to enable us to reply MCA and the dispose of the case.”

Gujurel in his article had complained of bad treatment and loss of baggage during his transit at Indira Gandhi International Airport.

(Read Gajurel’s article: http://www.nepalnews.com/home/index.php/guest-column/15687-plight-of-a-nepali-at-indian-transit.html)

nepalnews.com